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FAQs

• How can I get the shop in my own domain name?

  When you signup and add a business account with us, we create a website with a unique-id (of your choice). The website address will be <unique-id>.aalam.cloud. For example, if you have used an id xyz-handcrafts, then the website would be xyz-handcrafts.aalam.cloud. You will have to map this website name to your domain name.

  You can do this by logging in to your domain name vendor and adding a DNS CNAME record, with your domain and pointing to your website ending in .aalam.cloud.

  If you need assistance in this part, we are happy to assist you. Just call/whatsapp us at +91 9366661133(44).

• How long does it normally take for my shop to get ready?

  Your shop would be ready in less than 10 minutes. As and when you add your products, it will appear in the shop.

  Integrating payment and notification solutions are all included in that 10 minutes.

• How are the shipping charges handled?

  Shipping charges are calculated automatically for every order, based on three parameters which you will provide.

  Shipping Region
  Region is identified from the pincode of the shipping address in an order. In general, the courier companies operate with the following types of regions

  • Local - Shipments within the city.
  • Zonal - Shipments to the closeby states.
  • Regional - Shipments to north/south/east/west region.
  • National - Rest of the country that doesn't fall under the above category

  You can create such shipping regions with pincodes. In the invoice, for every order, the shipping charges would appear as <Region Name> Shipping Charges

  Shipping Price Rule
  You can choose to classify rule based on order value or based on the weight of the products in an order.
  You can set the shipping price as a rule that is just a combination of the regions and the weights/order-value. A sample price rule would be like, for Local region with weights in the range of 1000gms to 3000gms, the price is Rs.30.
  You can create multiple rules with all combinations of regions and weights/order-value.

  Shipment Weight
  You can specify a default weight for your products. For the products that vary too much from the default weight, you can set the weight specific for those.
  With this input, the total weight of the products in an order will be calculated.

• Is COD option available?

  Yes, but COD option is disabled by default, and you can enable it anytime.

  When your customer places an order, if COD is enabled, he/she will be shown two options. One is Pay Now and the other is Cash-On-Delivery.

  If the customer chooses Cash-On-Delivery you can see that information from the order details. Right now, you will have to manually verify if customer has paid at the time of delivery, but in future releases, we would make it fully automated.

  You can even levy a charge for COD servies. When set, it will be added to the order total when customer opts for COD payment.

• Is there any limitation to the number of products I can sell?

  No. You can add as many products as you want and as many images as you want for each product.

• Can I add my employees to my business account?

  Yes, you can add as many employees as you want. You can control what your employees can do with your business account.

  For example, you can let one employee to update the inventory, and not review the customer orders, and another employee to just review the orders but should not alter any other settings.

• How will I know if there's a new order?

  Whenever a new order is placed, an email and SMS would be sent to your team members who are permitted to get such notifications.

  Your mobile app would also notify, as and when a new order gets placed, or when a customer cancels an order

• If I want to switch to a new theme, will there be a problem?

  No. When a new theme of your interest is available in the store, you just need to install it. Rest is all automatic.

  Your shop will be alive even when you switch themes. Till the instant your new theme is installed and setup, your customer would be seeing the old theme. As soon as the new theme is ready, your customer would be seeing the new one.

• Since this is priced based on usage, is there a place where I can monitor my usage?

  Yes, you can monitor your live realtime usage from your accounts page. You can even monitor from our mobile app.

  You can get to see the cost for your business account till that time, at any instant

• How and where can I pay, when my trial period ends?

  You can review the payment and pay from either the mobile app or from the accounts page.

  Payment can be done using credit/debit cards, UPI and netbanking.